fg33's Privacy Policy

1. Introduction & Definitions

fg33 is an online gaming platform that offers casino games, sports betting, and other gaming services for players in Bangladesh. We place the highest importance on the security of our users' personal information. This privacy policy ("Policy") provides transparent information about how your personal data is collected, processed, used, and protected.

Below are the definitions of some key terms used in this policy:

• "Platform" refers to fg33's website, mobile version, and all related services.
• "User" refers to any person who visits the platform, whether registered on fg33 or not.
• "Personal Information" refers to any information that can identify a specific individual.
• "Processing" refers to any operation performed on data, including collection, storage, modification, transfer, or deletion.

This policy is an integral part of fg33's Terms & Conditions. You are encouraged to read both documents carefully before using the platform.

2. Types of Information Collected

fg33 collects user information from various sources. The types of information collected are described in detail below:

2.1 Registration Information

When you create an account on fg33, we collect the following information:

• Full name (in both Bengali and English).
• Date of birth — to verify that you are 21 years of age or older.
• Email address.
• Mobile number.
• Password (stored in encrypted form).
• Preferred language and currency.

2.2 Identity Verification Information (KYC)

To process financial transactions and ensure account security, fg33 may request the following identity verification information in certain circumstances:

• Copy of National ID (NID), passport, or driving licence.
• Proof of address (such as a utility bill or bank statement).
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account information).

2.3 Automatically Collected Information

While you use the fg33 platform, our system automatically records certain technical information:

• IP address and device identifier information.
• Browser type, version, and operating system.
• Time of access to the platform and session duration.
• Pages visited and navigation sequence.
• Referrer URL (i.e., which site or link you came from).

2.4 Transaction Information

A record of every financial transaction is kept, including deposit and withdrawal amounts, the payment method used, and the date and time of the transaction.

3. Purpose of Data Collection

fg33 collects and processes user information only for legitimate and specific purposes. The purposes for which information is used are as follows:

3.1 Account Management

Your information is used to create, manage, and keep your account secure. This includes verifying your identity, ensuring login security, and monitoring account activity.

3.2 Service Delivery & Improvement

Your usage patterns are analysed to personalise your gaming experience, resolve technical issues, and continuously improve the quality of fg33's services.

3.3 Financial Transaction Processing

Payment-related information is used to accurately process your deposits, withdrawals, and bonus payments. All financial transactions are handled through payment methods common in Bangladesh (bKash, Nagad, Rocket, Upay, and bank transfer).

3.4 Communication & Support

Your contact information is used to provide customer service, send important notifications, and respond to support requests. fg33's 24/7 support team provides service in both Bengali and English.

3.5 Fraud Prevention & Security

Your account information is monitored to prevent illegal activity, money laundering, and account fraud. This is done for the security of every user.

4. Sharing Information with Third Parties

fg33 never sells or rents your personal information. However, information may be shared with trusted third parties in the limited circumstances described below:

4.1 Payment Processors

Only the necessary information is shared with payment gateways and mobile financial service providers (such as bKash, Nagad, Rocket, Upay, and associated banks) to complete financial transactions.

4.2 Technology & Game Providers

Gaming software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) process gameplay data. These providers follow their own privacy standards.

4.3 Legal Obligations

fg33 may provide information to the relevant authorities if required to comply with a competent court order or applicable law.

5. Cookies & Tracking Technologies

The fg33 platform uses cookies and similar tracking technologies. These help improve your browsing experience, ensure security, and maintain platform functionality.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform. Without them, it is not possible to maintain login sessions, continue gameplay, or process transactions. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies remember your preferences such as language selection and interface settings. They provide a personalised experience on each of your visits.

5.3 Analytical Cookies

These cookies are used to analyse platform usage patterns and improve service quality. The data collected through them is aggregated and does not directly identify any individual.

Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may affect some important features of the platform.

6. Data Security Measures

fg33 uses industry-standard security technologies and practices to protect your personal information. Our security framework includes:

6.1 Encryption Technology

All data transmitted on the platform is protected by SSL (Secure Sockets Layer) encryption. This protects your data from unauthorised access. Sensitive data stored on our systems — particularly passwords and payment information — is stored using advanced encryption algorithms.

6.2 Access Control

Only authorised fg33 staff can view user information for specific work-related purposes. Every access is logged and regularly audited.

6.3 Security Monitoring

The fg33 platform is continuously monitored for security threats. Measures are in place to immediately detect and prevent any suspicious activity.

7. User Rights

As a user of fg33, you have the following rights over your own personal information:

7.1 Right to Access

You can find out at any time what types of information fg33 has collected about you, what purpose it is being used for, and with whom it has been shared.

7.2 Right to Rectification

If there is any error in your stored information, you can request a correction. You can change general information yourself from your account settings; to change KYC-related information, you will need to contact the support team.

7.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, fg33 will not refrain from retaining information that is necessary to fulfil legal obligations.

7.4 Right to Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will verify your request and endeavour to respond within a maximum of 30 business days. Contact details are available in section 10 of this policy.

8. Data Retention Period

fg33 retains your information only for as long as necessary. The retention policy for various types of information is set out below:

• Account Information: Retained while the account is active and, after the account is closed, for the period required by applicable law.
• Financial Transaction Records: Retained for an extended period to meet legal and audit requirements.
• KYC Documents: Retained after identity verification for as long as necessary to fulfil legal obligations.
• Support Communications: Retained for a set period for service quality improvement and dispute resolution.
• Technical Logs: Retained for a limited period to ensure system security.

Once the retention period has ended, data is deleted securely and permanently so that recovery is not possible by any means.

9. Privacy of Minors

fg33 is a responsible gaming platform and places the highest importance on the protection of minors. This platform is for users aged 21 and above only.

fg33 does not knowingly collect any information from anyone under the age of 21. Age is verified during the registration process. If fg33 becomes aware that a user is under 21 years of age, their account will be closed immediately and any collected information will be deleted.

If you believe a minor is using this platform, please notify our support team. We will take prompt action.

10. Policy Changes & Contact

10.1 Policy Changes

fg33 reserves the right to amend or update this privacy policy as needed. In the event of significant changes, users will be notified via their registered email or through a notification upon logging in to the platform.

Changes will take effect from the date the updated policy is published. Continued use of the platform after any changes will be considered acceptance of the new policy. The date of the most recent update will be noted at the top of this page.

10.2 Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the fg33 support team:

• 24/7 Live Chat: Start a chat directly from any page on the platform.
• Email: [email protected]

Our support team is able to answer your questions in both Bengali and English.